Frequently Asked Questions

Q: What is the difference between the 36” Black & 36” Stainless Steel Griddles?
A:The only difference is the cosmetic of the bases. One is steel that has black powder coating, the other is Stainless steel. Everything else is the same. The griddle tops are both cold-rolled steel.

Q: What is the griddle top made of?
A:The griddle top is made of cold-rolled steel.

Q: Can I cut directly on the griddle top?
A:Yes, you can. Cutting on the griddle top will not harm it.

Q: My igniter is not working, what could that be?
A:(1) The igniter on the griddle requires a AA battery that is not included. If the igniter worked previously and now has stopped working, try a new AA battery. If you have a working battery in the igniter and (2) the igniter does not click, try gently moving the igniter needle slightly away from the burner so that it is not grounding itself, (3) the igniter does spark but will not light the burners, try gently moving the needle slightly closer to the burner. The ideal spot for the needle is 1/8-1/4” from the burner. If none of those steps solve the ignition problem, call Blackstone customer service at (435) 252-3030 ext#1.

Q: Why is my griddle not getting up to temperature? Or Why aren’t the flames on my burners consistent?
A:(1) First thing to check is the regulator reset. All regulators come with a safety feature to slow the release of propane gas in the event the propane tank is left on. To reset the regulator, turn everything off, including the propane tank. Unhook the regulator from the propane tank. Wait about 15 minutes. This should allow the regulator the time to reset. Then hook the regulator back up to the propane tank and slowly turn on the propane.
(2) A second option to try is the air gate adjustment. Each burner has an air gate to control the air to gas ratio. There is a tiny silver screw that you can loosen and a metal gate that you can slide open or losed. It is recommended to start at half closed. Once you find the setting you like you can tighten the screw and it will stay like that.
(3) The final option is that the regulator may be defective. If you have tried the other two options and this has not solved the issue, please contact Blackstone customer service at (435) 252-3030 ext#1.

Q: What is this orange brown discoloration on my griddle top?
A:The griddle top is made from cold-rolled steel. It is sandblasted and then dipped in a thick soy oil to preseason and protect it during the shipping process. Rust is very neon in color. This soy oil is brownish orange in color. We recommend you rinse the top off prior to use and dry it off. You will not be able to wash this oil off, nor will you want to as it aids in the seasoning process. Now begin the seasoning process.

Q: What if my griddle top arrives and has some scratches on it?
A: Each griddle top is unique. Slight scratches are normal and will be filled in by the seasoning process. The goal is to get your griddle top shiny and black through seasoning process. This will cover any slight imperfections in the steel top.

Q: What is the best way to properly season my griddle top?
A:We have videos showing this seasoning process on our website. We recommend you wash off the griddle top and dry it well. Then with the griddle top cold, spread a thin layer of oil all over the griddle top. Then turn the griddle on until it begins to smoke. (The temperature and time of smoking will vary for the different types of oil.) You should allow it to smoke for 20-25 minutes or until it stops smoking. Then turn the temperature back down and apply another thin layer of oil on the griddle top. (Be careful as the top could still be a little warm to the touch.) Repeat that process 3-4 times. The griddle top will eventually become black and shiny.

Q: What can I do to avoid grease running down the front of my griddle?
A:We are continually working to improve the grease management. A couple of tricks that we have found to be helpful are putting washers under the left peg legs to slight lift the griddle top toward the grease catch side. We also have taken a paperclip and folded it into the shape of a capital T and put it down through the grease hole. The grease will follow the paperclip down into the grease cup.

Q: How can I remove rust from my griddle top?
A:We created a video showing how to remove rust. https://www.youtube.com/watch?v=thPE2IgnSiI&t=82son
Blackstone Griddle Top Recovery. The steps shown in this video include, scraping the griddle of as must excess rust as possible. Then with oil and a grill stone continue scraping the griddle top. Rinse clean and dry. Then immediately begin the seasoning process.

Q: What does it mean if my regulator is making a humming noise?
A:This is nothing to be concerned about. It means there is a loose plastic washer. Contact customer service and they will replace the regulator for you.

Q: What is the maximum temperature my griddle top can reach?
A:In a testing environment, we have found the maximum temperature of the griddle to reach 560 degrees.

Q: What type of battery does the igniter require?
A:The igniter requires a AA battery with the positive side facing out towards you. The cap has an image and battery label on it.

Q: What is the best way to clean the griddle top?
A:We clean the griddle top using oil and a metal scraper. If something is difficult we use a small amount of water to steam up allowing the excess food or sauce to then be scraped from the griddle. Then put a thin layer of oil down over the griddle top.

Q: What is the silver spring loaded piece on the side leg of the griddle base?
A:That is the leg lock for when the legs of the griddle are folded. This locking mechanism keeps the legs locked in place during transport of the unit.

Q: Does the griddle station fold for easier transporting?
A:Yes it does. Remove the griddle top and gently lay the griddle base on its back. Remove the bottom tray with the Thumbscrews and then fold the left leg first and then the right leg, securing the legs with the spring loaded leg lock.

Q: Do I need to season the bottom of the griddle top?
A:We have not found it necessary to season the under-side of the griddle top.

Q: What is the warranty for my Blackstone 36” Griddle Cooking Station?
A:As of January 1, 2017, your Blackstone 36” Griddle Cooking Station has a one year warranty.

Q: Do you have a natural gas conversion kit for this product?
A:No.  Our products are currently designed for propane use. If you do convert your Blackstone product to be compatible with Natural Gas, please work with a natural gas professional or plumber to ensure your safety.  Please note that any converting of your unit will void your warranty.

Q: Can I use this 17” Table Top Griddle indoors?
A: No. This unit is for outdoor use only.

Q: Can I use a 20-lb. tank with this unit?
A: Yes. With a bulk propane adaptor hose you can use the 17” Table Top with a 20-lb. propane tank.

Q: What is the best way to season the griddle cook top?
A: You can season the 17” griddle top one of two ways:

  1. On a cold griddle top, place a thin layer of oil all over the cooking surface, heat it up until it begins to smoke, let it smoke for about 20 minutes, then repeat approximately 4 times.
  2. There is also the option to put the top in the oven with a thin layer of oil on it and close the oven. Turn it to 450 degrees for about 45 mins to an hour with the oven door shut until it has time to cool down. Then re-oil it and do that one additional time. The griddle top should start to become black and shiny.

Q: How long will a standard 1-pound bottle last when cooking with the 17″ Table Top Griddle?
A: A 1-pound propane bottle will last 3 ½ hours straight on Low and 2 hours straight on High.

Q: How thick is the griddle top?
A: The griddle top is 6 gauge.

Q: What is the BTUs of the 17″ Table Top?
A: The Blackstone 17″ Table Top Griddle is 12,000 BTU.

Q: I hear a clicking sound coming from my motor. What does that mean and what should I do?
A: This means your motor has a broken tooth inside. Please contact Blackstone products for replacement motor.

Q: How much variance can the rotating tray at have as it goes around in a circle?
A: ¼ to ½ of an inch variance in the rotating tray is fine. If over that you may need a new replacement rotating tray.

Q: Do I need to season the stone?
A: No, you do not. You cook pizza directly on the stone it will darken.

Q: What can I do if my stone is black and I wanted to clean again?
A: The black is not harmful to you it is simply stone seasoning over time. However, you may carefully flip the stone over before use the other side that is clean. You may also turn the oven on with the motor rotating the tray at a higher temperature to burn off the excess char.

Q: What do I do if I have accidentally broken my stone?
A: New stones can be purchased by calling our customer support at (435) 252-3030 ext#1.

Q: How does this adjustable regulator work?
A: The regulator that comes with the Blackstone patio oven is a high-pressure regulator. To open the gas flow, turn the red knob all the way to the right then back approximately 1 1/2 turns. The red knob allows you to adjust the flame more precisely.

Q: Is the Blackstone Patio Oven a portable?
A: Yes, the Blackstone oven is portable as it has wheels. Also, there are pushpins to release the body from the legs making it able to be transported into separate pieces.

Q: What is the best way to keep my pizza from sticking to the peel?
A: We recommend dusting the bottom of the dough lightly, as well as the pizza peel, with your choice of flour, semolina, or corn meal. This allows the pizza to freely slide around on the pizza peel and not stick.

Q: How long does it take to cook a pizza?
A: We have found a pizza cooks in just under three minutes. This depends on the type of pizza you’re cooking. i.e. A thin crust pizza will require less time than a deep-dish pizza.

Q: Why is the pizza not cooked all the way through before the crust begins to burn?
A: We recommend you preheat your Blackstone Patio Oven with the motor on turning the tray for approximately 10 minutes prior to cooking your pizzas. This heats the stone all the way through as well as gives the upper stone time to heat through as well. Keeping your Patio Oven set at a consistent temperature will help with this also. You can cook pizzas at any temperature however, keeping it between 350-450 degrees (on the temperature gauge) consistently works very well.

Q: If the temperature gauge on my oven says 350°, what is the actual temperature in the oven?
A: This varies as the oven functions in a convectional type manner. The stone can be one temperature of the air can be a separate temperature, but usually close to double inside the Patio Oven.

Q: What is the warranty for my pizza oven?
A: As of January 1, 2017, your Blackstone pizza oven has a one year warranty.

Q: What type of coating does my Dash cooktop have?
A: The Dash cooking surface is cast aluminum with a nonstick coating.

Q: How do I clean my Dash cooktop?
A: Simply wash with wet rag and mild dish soap if needed. Do not use cleaners.

Q: How do I ignite my Dash grill?
A: With the regulator attached to the Dash, attach the 1-pound propane bottle. Push down and turn the knob on the regulator to allow gas flow which you will smell, then push the red ignite button. You will immediately can feel the heat from the flame.

Q: Is something wrong if my flame is small?
A: No. The flame on the Dash can appear small however it’s design makes that flame very efficient with consistent temperature.

Q: How many BTUs is the Dash output?
A: 7,000 total BTU.

Q: What is this metal piece on the silver chain?
A: That is a matchstick holder. In the event your Dash will not ignite with the igniter button you may hold a matchstick from a safe distance, inserted near the burner and light Dash manually and safely.

Q: What type of cooking utensils can I use with my Dash?
A: We recommend plastic, silicone/silicone tipped or wooden utensils. Do not use metal as it can scrape the nonstick coating from the surface of the cooktop.

Q: Can I purchase an adapter to use my Dash with a propane tank larger than the 1-pound bottle?
A: Yes. A standard bulk propane adapter hose will work attached to our regulator.

Q: How long will a standard 1-pound bottle last when cooking with the Dash?
A: A 1-pound propane bottle will last 3 ½ hours straight on Low and 2 hours straight on High.

Q: How should I store my Dash when not in use?
A: Always keep the lid closed and locked when not in use. This keeps the plate and burner protected.

Q: How do I replace a part I have lost?
A: Please contact Blackstone customer service at 435-252-3030 ext 1 or check our website at www.BlackstoneProducts.com

Q: Do you have a natural gas conversion kit for this product?
A: No. Our products are currently designed for propane use. If you do convert your Blackstone product to be compatible with Natural Gas, please work with a natural gas professional or plumber to ensure your safety. Please note that any converting of your unit will void your warranty.

Q: What is your warranty?
A: North Atlantic Imports, the manufacturer of Blackstone products, has a one year warranty on all large items and a 90 day warranty on all accessories from date of purchase. This warranty covers all parts, workmanship, and finishes. It will be the manufacturer’s option as to whether to repair or replace any of the above items. All warranties are limited to the original purchaser only. This warranty does not cover any liability on the part of North Atlantic Imports, its agents or employees, for any indirect or consequential damages for breach of warranty. The purchaser must follow the manufacturer’s usage instructions. Under no circumstances is the manufacturer responsible for damages from the failure to operate the cooking station properly. It is the responsibility of the purchaser to establish the warranty period by verifying the original purchase date with original sales receipt. For a more detailed explanation of the warranty, please visit our support page.