Frequently Asked Questions

Q: I hear a clicking sound coming from my motor. What does that mean and what should I do?
A: This means your motor has a broken tooth inside. Please contact Blackstone products for replacement motor.

Q: How much variance can the rotating tray at have as it goes around in a circle?
A: ¼ to ½ of an inch variance in the rotating tray is fine. If over that you may need a new replacement rotating tray.

Q: Do I need to season the stone?
A: No, you do not. You cook pizza directly on the stone it will darken.

Q: What can I do if my stone is black and I wanted to clean again?
A: The black is not harmful to you it is simply stone seasoning over time. However, you may carefully flip the stone over before use the other side that is clean. You may also turn the oven on with the motor rotating the tray at a higher temperature to burn off the excess char.

Q: What do I do if I have accidentally broken my stone?
A: New stones can be purchased by calling our customer support at (435) 252-3030 ext#1.

Q: How does this adjustable regulator work?
A: The regulator that comes with the Blackstone patio oven is a high-pressure regulator. To open the gas flow, turn the red knob all the way to the right then back approximately 1 1/2 turns. The red knob allows you to adjust the flame more precisely.

Q: Is the Blackstone Patio Oven a portable?
A: Yes, the Blackstone oven is portable as it has wheels. Also, there are pushpins to release the body from the legs making it able to be transported into separate pieces.

Q: What is the best way to keep my pizza from sticking to the peel?
A: We recommend dusting the bottom of the dough lightly, as well as the pizza peel, with your choice of flour, semolina, or corn meal. This allows the pizza to freely slide around on the pizza peel and not stick.

Q: How long does it take to cook a pizza?
A: We have found a pizza cooks in just under three minutes. This depends on the type of pizza you’re cooking. i.e. A thin crust pizza will require less time than a deep-dish pizza.

Q: Why is the pizza not cooked all the way through before the crust begins to burn?
A: We recommend you preheat your Blackstone Patio Oven with the motor on turning the tray for approximately 10 minutes prior to cooking your pizzas. This heats the stone all the way through as well as gives the upper stone time to heat through as well. Keeping your Patio Oven set at a consistent temperature will help with this also. You can cook pizzas at any temperature however, keeping it between 350-450 degrees (on the temperature gauge) consistently works very well.

Q: If the temperature gauge on my oven says 350°, what is the actual temperature in the oven?
A: This varies as the oven functions in a convectional type manner. The stone can be one temperature of the air can be a separate temperature, but usually close to double inside the Patio Oven.

Q: What is the warranty for my pizza oven?
A: As of January 1, 2017, your Blackstone pizza oven has a one year warranty.

Q: What type of coating does my Dash cooktop have?
A: The Dash cooking surface is cast aluminum with a nonstick coating.

Q: How do I clean my Dash cooktop?
A: Simply wash with wet rag and mild dish soap if needed. Do not use cleaners.

Q: How do I ignite my Dash grill?
A: With the regulator attached to the Dash, attach the 1-pound propane bottle. Push down and turn the knob on the regulator to allow gas flow which you will smell, then push the red ignite button. You will immediately can feel the heat from the flame.

Q: Is something wrong if my flame is small?
A: No. The flame on the Dash can appear small however it’s design makes that flame very efficient with consistent temperature.

Q: How many BTUs is the Dash output?
A: 7,000 total BTU.

Q: What is this metal piece on the silver chain?
A: That is a matchstick holder. In the event your Dash will not ignite with the igniter button you may hold a matchstick from a safe distance, inserted near the burner and light Dash manually and safely.

Q: What type of cooking utensils can I use with my Dash?
A: We recommend plastic, silicone/silicone tipped or wooden utensils. Do not use metal as it can scrape the nonstick coating from the surface of the cooktop.

Q: Can I purchase an adapter to use my Dash with a propane tank larger than the 1-pound bottle?
A: Yes. A standard bulk propane adapter hose will work attached to our regulator.

Q: How long will a standard 1-pound bottle last when cooking with the Dash?
A: A 1-pound propane bottle will last 3 ½ hours straight on Low and 2 hours straight on High.

Q: How should I store my Dash when not in use?
A: Always keep the lid closed and locked when not in use. This keeps the plate and burner protected.

Q: How do I replace a part I have lost?
A: Please contact Blackstone customer service at 435-252-3030 ext 1 or check our website at www.BlackstoneProducts.com

Q: Can I use this 17” Table Top Griddle indoors?
A: No. This unit is for outdoor use only.

Q: Can I use a 20-lb. tank with this unit?
A: Yes. With a bulk propane adaptor hose you can use the 17” Table Top with a 20-lb. propane tank.

Q: What is the best way to season the griddle cook top?
A: You can season the 17” griddle top one of two ways:

  1. On a cold griddle top, place a thin layer of oil all over the cooking surface, heat it up until it begins to smoke, let it smoke for about 20 minutes, then repeat approximately 4 times.
  2. There is also the option to put the top in the oven with a thin layer of oil on it and close the oven. Turn it to 450 degrees for about 45 mins to an hour with the oven door shut until it has time to cool down. Then re-oil it and do that one additional time. The griddle top should start to become black and shiny.

Q: How long will a standard 1-pound bottle last when cooking with the Dash?
A: A 1-pound propane bottle will last 3 ½ hours straight on Low and 2 hours straight on High.

Q: How thick is the griddle top?
A: The griddle top is 6 gauge.

Q: What is the BTUs of the 17″ Table Top?
A: The Blackstone 17″ Table Top Griddle is 12,000 BTU.

Q: Do you have a natural gas conversion kit for this product?
A: No. Our products are currently designed for propane use. If you do convert your Blackstone product to be compatible with Natural Gas, please work with a natural gas professional or plumber to ensure your safety. Please note that any converting of your unit will void your warranty