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Frequently Asked Questions

How-to Videos

Learn how to season your griddle top step by step by watching this detailed video which applies to all Blackstone griddle tops:

If your Blackstone Griddle Top became rusty over the years, don’t panic – watch this video to learn how to recover it:

We know you can’t wait to use your Blackstone for the first time, so check our tips and learn how to easily assemble your 17″ Tabletop Griddle:

Assembling your Blackstone 28″ Griddle is quick and easy – check our tips and learn how to do do it step by step:

Are you about to assemble your Blackstone 36″ Griddle? Then don’t forget to check the step by step to do it easily in the video we prepared for you:

Check our tips to learn how to easily assemble your 36” Surround Table:

Just got yourself a Blackstone 36” Grill Box? Then check our tips to learn how to easily assemble it:

Assembling your Blackstone Grill+Kabob Powered Rotisserie is not hard at all – learn how to do it in this quick video:

Can’t wait to cook delicious meals on your brand new Blackstone Patio Oven? Then learn how to assemble it and have a great time!

If you need to reset your propane regulator, check the step by step in the video below. This process works on all Blackstone Products that use propane.

36'' and 28'' Griddle

Assembling your Blackstone 28″ Griddle is quick and easy – check our tips and learn how to do do it step by step:

Are you about to assemble your Blackstone 36″ Griddle? Then don’t forget to check the step by step to do it easily in the video we prepared for you:

There are three possibilities:

  • First thing to check is the regulator reset. All regulators come with a safety feature to slow the release of propane gas in the event the propane tank is left on. To reset the regulator, turn everything off, including the propane tank. Unhook the regulator from the propane tank. Wait about 15 minutes. This should allow the regulator the time to reset. Then hook the regulator back up to the propane tank and slowly turn on the propane.
  • A second option to try is the air gate adjustment. Each burner has an air gate to control the air to gas ratio. There is a tiny silver screw that you can loosen and a metal gate that you can slide open or losed. It is recommended to start at half closed. Once you find the setting you like you can tighten the screw and it will stay like that.
  • The final option is that the regulator may be defective. If you have tried the other two options and this has not solved the issue, please contact Blackstone customer service at (435) 252-3030 ext#1.

The only difference is the cosmetic of the bases. One is steel that has black powder coating, the other is Stainless steel. Everything else is the same. The griddle tops are both cold-rolled steel.

Yes, you can. Cutting on the griddle top will not harm it.

The igniter on the griddle requires a AA battery that is not included. If the igniter worked previously and now has stopped working, try a new AA battery. If you have a working battery in the igniter and the igniter does not click, try gently moving the igniter needle slightly away from the burner so that it is not grounding itself, the igniter does spark but will not light the burners, try gently moving the needle slightly closer to the burner. The ideal spot for the needle is 1/8-1/4” from the burner. If none of those steps solve the ignition problem, call Blackstone customer service at (435) 252-3030 ext#1.

The griddle top is made from cold-rolled steel. It is sandblasted and then dipped in a thick soy oil to preseason and protect it during the shipping process. Rust is very neon in color. This soy oil is brownish orange in color. We recommend you rinse the top off prior to use and dry it off. You will not be able to wash this oil off, nor will you want to as it aids in the seasoning process. Now begin the seasoning process.

Each griddle top is unique. Slight scratches are normal and will be filled in by the seasoning process. The goal is to get your griddle top shiny and black through seasoning process. This will cover any slight imperfections in the steel top.

We have a very informative video showing this seasoning process.

We are continually working to improve the grease management. A couple of tricks that we have found to be helpful are putting washers under the left peg legs to slight lift the griddle top toward the grease catch side. We also have taken a paperclip and folded it into the shape of a capital T and put it down through the grease hole. The grease will follow the paperclip down into the grease cup.

We’ve created a very informative video showing how to remove rust

The steps shown in this video include scraping the griddle of as must excess rust as possible. Then with oil and a grill stone continue scraping the griddle top. Rinse clean and dry. Then immediately begin the seasoning process.

This is nothing to be concerned about. It means there is a loose plastic washer. Contact customer service and they will replace the regulator for you.

In a testing environment, we have found the maximum temperature of the griddle to reach 560 degrees.

The igniter requires a AA battery with the positive side facing out towards you. The cap has an image and battery label on it.

Using oil and a metal scraper. If something is difficult we use a small amount of water to steam up allowing the excess food or sauce to then be scraped from the griddle. Then put a thin layer of oil down over the griddle top.

That is the leg lock for when the legs of the griddle are folded. This locking mechanism keeps the legs locked in place during transport of the unit.

Yes it does. Remove the griddle top and gently lay the griddle base on its back. Remove the bottom tray with the Thumbscrews and then fold the left leg first and then the right leg, securing the legs with the spring loaded leg lock.

No, it’s not necessary.

Your Blackstone 36” Griddle Cooking Station has a one year warranty.

No. Our products are currently designed for propane use. If you do convert your Blackstone product to be compatible with Natural Gas, please work with a natural gas professional or plumber to ensure your safety.  Please note that any converting of your unit will void your warranty.

17'' Table Top Griddle

No. This unit is for outdoor use only.

Seasoning is important and very easy. Check our video.

We know you can’t wait to use your Blackstone for the first time, so check our tips and learn how to easily assemble your 17″ Tabletop Griddle:

Yes. With a bulk propane adaptor hose, you can use the 17” Table Top Griddle with a 20-lb. propane tank.

Patio Pizza Oven

This means your motor has a broken tooth inside. Please contact Blackstone products for replacement motor.

¼ to ½ of an inch variance in the rotating tray is fine. If over that you may need a new replacement rotating tray.

No, the pizza stove stone gets seasoned naturally with use. Simply cook your pizzas and the stone will darken over time

The black is not harmful to you it is simply stone seasoning over time. However, you may carefully flip the stone over before use the other side that is clean. You may also turn the oven on with the motor rotating the tray at a higher temperature to burn off the excess char.

New stones can be purchased by calling our customer support at (435) 252-3030 ext#1.

The regulator that comes with the Blackstone patio oven is a high-pressure regulator. To open the gas flow, turn the red knob all the way to the right then back approximately 1 1/2 turns. The red knob allows you to adjust the flame more precisely.

Yes, the Blackstone oven is portable as it has wheels. Also, there are pushpins to release the body from the legs making it able to be transported into separate pieces.

We recommend dusting the bottom of the dough lightly, as well as the pizza peel, with your choice of flour, semolina, or cornmeal. This allows the pizza to freely slide around on the pizza peel and not stick.

We have found a pizza cooks in just under three minutes. This depends on the type of pizza you’re cooking. i.e. A thin crust pizza will require less time than a deep-dish pizza.

We recommend you preheat your Blackstone Patio Oven with the motor on turning the tray for approximately 10 minutes prior to cooking your pizzas. This heats the stone all the way through as well as gives the upper stone time to heat through as well. Keeping your Patio Oven set at a consistent temperature will help with this also. You can cook pizzas at any temperature however, keeping it between 350-450 degrees (on the temperature gauge) consistently works very well.

This varies as the oven functions in a conventional type manner. The stone can be one temperature of the air can be a separate temperature, but usually close to double inside the Patio Oven.