CUSTOMER SUPPORT

BLACKSTONE Grills & Griddles come with a 30 day money back guarantee.

All return shipping costs must be paid by purchaser.

Any COD will be refused.

Contact us for questions

support@blackstoneproducts.com

Customer Support

435-252-3030

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WARRANTY INFORMATION

North Atlantic Imports, the manufacturer of Blackstone products, has a 90 day warranty, on all products, from date of purchase. This warranty covers all parts, workmanship, and finishes. It will be the manufacturer’s option as to whether to repair or replace any of the above items. All warranties are limited to the original purchaser only. This warranty does not cover any liability on the part of North Atlantic Imports, its agents or employees, for any indirect or consequential damages for breach of warranty. The purchaser must follow the manufacturer’s usage instructions. Under no circumstances is the manufacturer responsible for damages from the failure to operate the cooking station properly. It is the responsibility of the purchaser to establish the warranty period by verifying the original purchase date with original sales receipt.

For more detailed explanation of the warranty, read below:

North Atlantic Imports LLC warrants to the owner that the product covered by this agreement is free from defects in material and workmanship under normal use and service for which it was intended if, but only if, it has been operated in accordance with North Atlantic Imports LLC instructions exclusively for domestic use, and not for private or public club, institutional or commercial purposes. North Atlantic Imports LLC’s obligation under this warranty is limited to replacing or repairing, free of charge, any part or parts that may prove, to the satisfaction in North Atlantic Imports LLC, to be defective under normal home use and service within the following stated periods of time from the date of purchase; a) for ninety (90) days from purchase, all parts, finish, and workmanship. Should any failure to conform to this warranty become apparent during applicable warranty periods stated above, the original purchaser must notify North Atlantic Imports LLC of breach of warranty within the applicable warranty period. North Atlantic Imports LLC shall upon notice and compliance by the original purchaser with such instructions, correct such nonconformity by repair or replacement of the defective part or parts. Correction in the manner provided above shall constitute a fulfillment of all obligations of North Atlantic Imports LLC with respect to the quality if the product. North Atlantic Imports LLC does not warrant this equipment to meet the requirement of any safety code of any state, municipality or other jurisdiction, and the original purchaser assumes all risk and liability whatsoever resulting from the use thereof, whether used in accordance with North Atlantic Imports LLC instructions or otherwise. This warranty does not cover and is intended to exclude any liability on the part of North Atlantic its agents, servants or employees whether under this warranty or implied by law for any indirect or consequential damages for breach on any warranty. The purchaser must establish all applicable warranty periods pursuant to this warranty by verifying the original purchase date by producing the dated sales receipt. This warranty shall not apply to this product or any other part thereof which has been subject to accident, negligence, alteration, abuse, or misuse or which has been repaired or altered without North Atlantic written consent, outside of North Atlantic Imports LLC factory. North Atlantic Imports LLC makes no warranty whatsoever in respect to accessories or parts not supplied with it. This warranty shall apply only within the boundaries of the Continental Unites States of America. This warranty gives the original purchaser specific rights, and the original purchaser may also have other rights, which vary from state to state.